Returns Policy

For our full returns policy please see our Terms and Conditions

For most products that you have bought on line you have a legal right to change your made. Please note that we cannot accept incontinence products, pelvic toning devices, urinary aids, hygiene products or erectile dysfunction pumps back if the packets have been opened or damaged or any products that have been sealed for health protection or hygiene purposes once these have been unsealed after you receive them.

We cannot accept returns of specially ordered, bespoke or made to measure products

You have 14 days after you have received the goods (or someone you nominated) 

We recommend that you use a parcel delivery company that will insure you for the value of the goods you are returning.

We will inspect the products once they are returned to check that they are eligible for a refund.

If anything that we supply is faulty or misdescribed you can return the goods.

In all instances should you wish to return anything please call our customer services team between 8:30 am and 5:30 pm, Monday to Friday on 0115 985 4422 or email us at

Once we have agreed the return products are to be returned to:-

Apogium Returns
Unit 9,
Glaisdale Parkway

Please include our Returns Form with the goods so that we can identify who has sent the products back.

Damage during the course of returning products: - If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage