FAQ's

Complete the simple web form HERE to ask a question and we’ll answer it as soon as we can

Our friendly customer service team, who have a wealth of experience in the continence industry,  are available Monday to Friday 8.30am to 5.30pm to talk to you on 0115 985 4422 and to answer emails sent to customerservice@apogium.co.uk
The Apogium website is available for browsing and ordering 24 hours a day, 7 days a week.
Orders are despatched Monday to Friday. For next day delivery orders must be received by 4pm.
Orders placed after 4pm on Friday (inlcuding those placed on Saturday and Sunday) will not be despatched until Monday. e.g. an order for next day delivery placed on Friday evening will not be received by the customer until Tuesday.
Click the link HERE to see our terms and conditions.

No - unfortunately we cannot accept cash or cheque on delivery. Payment must be at the time of order and you can pay by credit/debit card

Our incontinence pads and pants are available VAT free for personal use up to a certain quantity. All items that are VAT exempt are clearly marked on the website – click HERE for more information.

For businesses and for large volumes VAT must be paid. Please get in touch if you want to purchase items for a business.

Yes - all orders will incur a delivery charge. But from time to time we might run free delivery promotions over a certain spend threshold.


Please check that you are entering the code correctly and that it is in date. If it continues to fail, please contact us for help by completing the Contact Us Form – click HERE 

No – unfortunately we can’t do this at the moment, however it might be introduced at a later date. If we do, we’ll let you know via the website.

We will notify you if we have a stock problem on any of the items that you have ordered. Where we despatch a partial order we will advise you via the email address you have registered with us.

We try to offer all our customers the best price we can, regardless of how much they buy, so there is currently no discount for bulk purchases.
All our products are delivered in plain, non-branded packaging as our customers have said they appreciate a discreet service.
Yes - all our products are delivered in non-branded, plain, packaging as our customers have said they appreciate a discreet service.
Yes - all our products are delivered in plain, non-branded packaging as our customers have said they appreciate a discreet service

Generally the delivery company will leave a card indicating that you have missed a delivery and will leave instructions as to how to obtain your delivery.

Our delivery is next working day subject to stock availability.

For full delivery details click HERE

For our delivery costs click HERE



Due to the nature of the goods, all deliveries (with the exception of those made by Royal Mail) must be signed for – so it is not possible for them to be left in a safe place. If you’re not in when they call, our delivery service will leave a discreet card showing the time they called and a number to contact. You will then be able to arrange redelivery or collection from their local office using the number

Unfortunately, our drivers are only authorised to deliver goods to your address and are not insured or paid to put products away for you 

We currently only offer a UK delivery option. However please do contact our customer service team on 0115 985 4422 and we’ll see what we can do.

From time to time, we may offer free delivery on a certain spend. This will be highlighted on the website so you won’t miss it

When you are signed in to the website you will be able to see the “Your Account” section which includes details about your order – click HERE to go to the home page and select “Your Account” and follow the instructions.

For our delivery details click HERE

For delivery options click HERE


For all our delivery options click HERE

Our standard UK delivery is a next day service for most UK mainland postcodes, for some outlying areas delivery may take longer.

Click HERE for details.

Not at the moment - as orders are delivered to the majority of postcodes next day we can’t offer this as an option. But should you find, before 3pm on the day that you make your order, that you have an issue please call our customer services team on 0115 985 4422 as soon as possible and we’ll see if we can help.

Once orders are received they are processed immediately so it is difficult to amend the delivery address. But should you find, before 3pm on the day that you make your order, that you have an issue please call our customer services team on 0115 985 4422 as soon as possible and we’ll see if we can help.

No - it’s not possible to amend the delivery method. Orders are delivered to your address you give us. If you’re not in when they call, our delivery service will leave a discreet card showing the time they called and a number to contact. You will then be able to arrange redelivery or collection from their local office using the number

Not at the moment - as orders are delivered to the majority of postcodes next day we can’t offer this as an option. But should you find, before 3pm on the day that you make your order, that you have an issue please call our customer services team on 0115 985 4422 as soon as possible and we’ll see if we can help.

We will notify you if we have a stock problem on any of the items that you have ordered. Where we despatch a partial order we will advise you via the email address you have registered with us.


We currently use DPD and Royal Mail where we do not have the ability to track parcels at the moment. If this changes we’ll let you know via the website

 Our next day delivery cannot be guaranteed to be either specifically on the morning or afternoon – just next day.
Click HERE for our delivery information.


Click HERE for our delivery details

On the Apogium home page you’ll see ‘Login’ at the top right corner. Click here and you’ll be offered the choice to either login (for returning customers) or to register for an account – this is the bit you need to click on and fill in.

Click HERE to go to the Apogium Home Page

When you are logged onto the website, click on “My Account’ at the very bottom of the page and you’ll see a link entitled ‘You Can View or Change your Details Here’. Click this and you’ll be able to see your account details and amend as required. You can change your name, email and phone number.

When you are logged onto the website on the “My Account ‘page there is an Account Dashboard where you can see your account details and at the bottom of the page amend your password as required.

When you are logged onto the website on the “My Account page” there is an section where you can see your recent orders.

Click HERE to see our full returns, exchange and refunds policy

You can return items you purchased for up to 14 days from the purchase date.

• Products must be in the unused condition that you received them in.

• The cost of returning the goods is at your own cost. We recommend that you use a parcel delivery company that will insure you for the value of the goods you are returning.

Please note that we cannot accept incontinence products, pelvic toning devices, urinary aids, hygiene products or erectile dysfunction pumps back if the packets have been opened or damaged or any products with a seal, where the seal is broken.

We cannot accept returns of specially ordered, bespoke or made to measure products.



Click HERE to see our full returns policy.

• You can return items you purchased for up to 14 days from the purchase date.

• Products must be in the unused condition that you received them in.

• We cannot accept returns of incontinence products, pelvic toning devices, urinary aids, hygiene products or erectile dysfunction pumps if the packaging has been opened or damaged.
We also cannot accept the return of any products that are sealed for health protection or hygiene purposes once these have been unsealed after you receive them. 

Click HERE to see our full returns policy where you will find our contact details and the returns form




Generally you can only return underwear and incontinenence products  if the product packaging hasn't been damaged or opened .


We cannot accept incontinence products, pelvic toning devices, urinary aids, hygiene products or erectile dysfunction pumps back if the packets have been opened or damaged or any products with a seal, where the seal is broken.

We cannot accept returns of specially ordered, bespoke or made to measure products.


If the item is not packaged, you may still return it as long as the tags are still intact and it is in a re-saleable condition.

If the underwear item you have received is not as advertised or damaged in some way we will normally refund or exchange without question - click HERE to see our full returns, exchange and refunds policy



See our size charts to help you understand your sizing for each brand available.- Click HERE

See our size charts to help you understand your sizing for each brand available.- Click HERE

Incontinence is the medical term for loss of urine and /or faeces, which happens involuntarily.

In other words, it's an uncontrolled leakage from the bladder or bowel. It doesn't necessarily mean that all control of the bladder and /or bowel is lost. The loss of urine and /or stool may be very slight, but is is still called incontinence.

Around 14 million people in the UK experience regular bladder leakage. That means one in every 4 or 5 people who live in the UK have this problem. Bowel leakage is thought to affect 1 in 10 of us at some point in our lives.

The most important thing is that you do talk to someone - people often think there's nothing to be done for incontinence but there is! 

You can visit your GP for advice, or if you prefer not to see your GP you can contact your local Continence Clinic.

In the UK, there are over 360 NHS Continence Clinics, with specialist teams providing support and medical advice for people with bowel or bladder incontinence. Continence clinics can be based in a hospital or in the community, often attached to a health centre. You don’t need to be referred by your GP and you can phone them directly to make an appointment. On your first visit, a Continence Adviser, usually a nurse who specialises in bowel and bladder problems, will assess you and explain your incontinence treatment options.

To find your local Continence Clinic call your local hospital who will be able to provide you with the details.

Yes there are lots of different types of incontinence and lots of ways they can be treated or managed- you can find out more about the different types of incontinence HERE.

Blood in the urine is alarming but there may be a simple explanation. You must visit your GP or nurse practitioner and tell them about it so that any potentially serious problems can be diagnosed and treated. If you have no other symptoms and your urine becomes clear again, you must still visit the surgery. A simple urine test will identify whether or not the bleeding has resolved or needs further investigation.

If you cannot pass urine at all, are in pain and the area over the lower abdomen is swollen, this is an emergency and you should seek medical attention without delay. 

If you occasionally have difficulty passing urine and it’s causing you concern, talk to your GP. Reasons for occasional or worsening difficulties in passing urine could include constipation, a prolapse (in women) or an enlarged prostate gland (in men).

Stress urinary incontinence is leakage of urine from the bladder on exertion. Simple activities like coughing, sneezing or picking up the shopping can bring it on. 

Stress incontinence is usually due to weakness of the pelvic floor muscles and can often be helped with strengthening exercises – you can find out more about pelvic floor exercises - Click HERE for pelvic floor exercises for men and Click HERE for pelvic floor exercises for women

In women, the pelvic floor muscles may be weakened as a result of having children, but women who have never had children can still suffer from it. In men, these muscles may be weakened following surgery on the prostate gland.

Regularly tightening your pelvic floor muscles will help the muscles to become stronger. This will help prevent leakage in most cases. 

Click HERE to see some useful pelvic floor exercises for men.
Click HERE to see some useful pelvic floor exercises for women.
This may help but we also advise visiting your GP for more specific advice.

Urgency or feeling the need to pass urine, is a normal sensation. And we can normally hold on for a suitable time and place to go to the toilet. If we are unable to suppress this sensation then urge incontinence occurs. 

The classic symptoms associated with this problem are; having to go to the toilet to pass urine more frequently than you feel you should; waking twice or more in the night to pass urine; and experiencing urgency.

Find out more about Urge incontinence HERE.

Yes, stress and urge urinary incontinence can occur together and this is called mixed incontinence.

Some people are incontinent of both urine and faeces this is called double incontinent. This type of incontinence usually affects older people or people who have recently had an operation.

Coffee contains caffeine which is diuretic. This means it makes you produce more urine.

Coffee also has the effect of making the bladder squeeze more strongly and therefore increases urgency.

Tea, chocolate and some fizzy soft drinks also contain caffeine.

Find out more about how diet can affect incontinence HERE

This is usually due to a weakness in the pelvic floor muscles, which support the bladder. The leakage is called stress urinary incontinence – you can find out more about stress urinary incontinence and how to treat it HERE.

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