Apogium Terms and Conditions

To help you find the information you are looking for more easily, we’ve divided our Terms and Conditions into four sections. If you can’t find what you’re looking for here, just get in touch – we’re always happy to help.

  1. Information about Apogium: Here you’ll find our registered company details.
  2. Website Terms of Use (the “Website Terms”): Here you can see the legal terms and conditions that apply when you access, browse and use the Apogium website at www.apogium.co.uk (the “Website”).
  3. General Terms and Conditions of Sale (the “Terms of Sale”): Here you can read the legal terms and conditions that apply to any product or service provided by Apogium including the Returns and Refunds Policy.
  4. Privacy and Cookie Policy: Here you can learn what personal information Apogium collects and potentially uses about you when you access, browse and use this Website (including registering with this Website). You’ll also see what rights you have to control our use of your personal information.


As well as these legal terms and conditions, you may also find it useful to visit our FAQs section where you’ll find more useful information on our delivery charges, delivery timescales, and returns policy, plus helpful information on other questions you may have.


Apogium is a trading name of Wilkinson Healthcare Limited

This website is owned and operated by Wilkinson Healthcare Limited a company registered in England and Wales (company registration number 09319056) whose registered office is at Monkstone House City Road Peterborough PE1 1JE. Our registered VAT number is GB 636798483.

Our trading address is Unit 9 Glaisdale Parkway, Bilborough, Nottingham, NG8 4GA.

Unless we say otherwise, the terms "Apogium", "we" and "us" on this Website refer to Wilkinson Healthcare Limited throughout the Website Terms of Use (the “Website Terms”)  which include all legal notices on this Website which relate to your use of the Website; the Returns and Refund Policy; the Privacy and Cookie Policy and our Terms of Sale (together, the “Terms and Conditions”).

Please read these Terms and Conditions carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

You can contact us by telephoning our customer service team at 0115 985 4422 or by writing to us at customerservice@apogium.co.uk.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.


The Website Terms apply to your use of the Website and to any order you place on the Website. The Website Terms apply however you access the Website: from your mobile, via a home computer or any other technologies or devices by which Apogium makes the Website available.


You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website, other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.


Unless it says otherwise, the materials on this Website are displayed solely for the purposes of promoting Apogium’s products and services to potential customers in the UK.


All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Apogium.

Any personal data (i.e. your name, address, telephone number or email address) you transmit to the Website by electronic mail or otherwise, will be used by Apogium in accordance with our Privacy and Cookie Policy notice. Any other communication or material you transmit to the Website, such as comments, photos, reviews or the like, will be treated as non-confidential and non-proprietary. By submitting any such information you confirm that you have the right to use this information and you grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post or remove such materials from the website.


Please read and understand the below before posting a product review or submitting any other user generated content on our Website or social media sites.

Ownership of Submissions

Other than personal data (which is subject to our Privacy and Cookie Policy) all comments, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Apogium on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Apogium once submitted. You must comply with the content standards set out in these Website Terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites

These terms also govern any Submissions you make on any Apogium related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube or other social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Apogium or its employees and Apogium is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with our Website Terms and the third party social networking sites’ own Terms of Use.

Intellectual Property Rights

A disclosure, submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to Apogium of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Apogium related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on Apogium pages of third party social networking sites are not the responsibility of, or endorsed by Apogium. All rights, including copyright on Apogium pages are owned by or licensed to Apogium. Any use of any Apogium social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Apogium. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.


Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Apogium related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the Content Standards set out below.

Rules for Submissions and Content Standards

To post a Submission you must 18 or over and registered. Suppliers and manufacturers are not eligible to post a Submission.

Submissions should be polite and only written in English. If you require an immediate response from us or have a comment about our service please contact us directly HERE.

Submissions cannot include:

profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others, comments about other reviewers or bloggers remarks that repeat criminal accusations, false, defamatory or misleading statements, material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers spam or advertising third party brand names or trade marks, HTML code, computer script or website URLs availability, price or alternative ordering or delivery information, information about Apogium suppliers or manufacturers.Apogium, in its absolute discretion, reserves the right to not publish a Submission or to remove it.

Please let us know if you see any Submissions which do not comply with our rules.

Accuracy of content

To the extent permitted by applicable law, Apogium disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Apogium or any of Wilkinson Healthcare Ltd.


We use reasonable efforts to ensure that our Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Apogium shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.


We have placed links on our Website to other websites we think may be useful to you. We do not vet these websites and do not have any control over their contents and we cannot accept any liability in respect of the use of these websites.


We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.


We want you to be safe and secure while using our Website. So remember, you are responsible for maintaining the confidentiality of your password and account and any activities that occur through your account. Apogium shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable la


Only you and Apogium are entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.


Any matters that arise out of your use of this Website, including any contract entered between you and us through the Website, shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.


We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to the whole of our Privacy and Cookie Policy.                  


1. THESE TERMS What these terms cover. These are the terms and conditions on which we supply products to you.


2.1 To place an order. You can open an account with us, which will require you to provide some compulsory personal information. Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

2.2 Your information. Please make sure that all information and details you provide to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time.

2.3 Use of passwords. When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Apogium is not liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us straight away.

2.4 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.5 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

2.6 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we will only accept orders in Sterling and for delivery to the UK. Should you want to place an order for delivery outside the UK, please contact us to discuss. We cannot accept payments in a currency other than Sterling.


3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.

3.2 Products not available. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.

3.3 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.


If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 - Your rights to end the contract).


5.1 Minor changes to the products or these terms. We may change the product or these terms:

5.1.1 to reflect changes in relevant laws and regulatory requirements; and

5.1.2 to implement minor technical adjustments and improvements.

5.2 More significant changes to the products and these terms. In addition, we may make more significant changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.


6.1 Delivery costs. You will find full details of our delivery charges HERE.

6.2 When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Delivery charges and timescales vary depending on the type of products ordered, the delivery service you select and the delivery address.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

6.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.

6.6 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

6.7 When you own goods. You own a product which is goods once we have received payment in full.


7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

7.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced to get some or all of your money back), see clause 10;

7.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;

7.1.3 If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

7.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.

7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.2.1 to 7.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

7.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 5.2);

7.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

7.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control; or

7.2.4 you have a legal right to end the contract because of something we have done wrong.

7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

7.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

7.4.1 incontinence products, pelvic toning devices, urinary aids, hygiene products or erectile dysfunction pumps if the packaging has been opened or damaged;

7.4.2 specially ordered, bespoke or made to measure products; and/or

7.4.3 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

7.5 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

7.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.


8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

8.1.1 Phone or email. Call customer services on 0115 985 4422 or email us at customerservice@apogium.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.1.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at: Apogium Returns Unit 9, Glaisdale Parkway Bilborough Nottingham NG8 4GA Please call customer services on 0115 985 4422 or email us at customerservice@apogium.co.uk for a return label. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

8.2 When we will pay the costs of return. We will pay the costs of return if:

8.2.1 the products are faulty or misdescribed; or

8.2.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. We recommend that you use a parcel delivery company that will insure you for the value of the goods you are returning.

8.3 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.4 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

8.4.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

8.4.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.


9.1 If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Apogium has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Apogium shall incur no liability in such circumstances.

9.2 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

9.2.1 you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due; or

9.2.2 you do not, within a reasonable time, allow us to deliver the products to you.

9.3 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.2 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0115 985 4422 or write to us at customerservice@apogium.co.uk.

10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • up to 30 days: if your goods are faulty, then you can get an immediate refund.
  • up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 7.3

10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please call customer services on 0115 985 4422 or email us at customerservice@apogium.co.uk for a return label.


11.1 Where to find the price for the product. The price of the product (which includes VAT where applicable unless expressly stated otherwise) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.5 for what happens if we discover an error in the price of the product you order.

11.2 Our Website is targeted directly at individual customers rather than businesses. Due to government tax allowances for medical related products, most customers are exempt from paying VAT on incontinence products (pads and pants), providing they are for personal use. If you are purchasing less than 200 disposable pads, 50 washable pads or 10 pairs of waterproof or leak-proof underwear, then you DO NOT need to pay VAT and our prices on these products are listed excluding VAT. By purchasing from our site you confirm that you are not a limited company and that you are purchasing these items for your own personal use only and not acting on behalf of a business. Your purchase of these items from our site is your confirmation that you are eligible for VAT free incontinence wear subject to HMRC VAT Notice 701/7: VAT reliefs for disabled and older people.

11.3 We monitor the volumes of purchases of these items to ensure that we deliver our VAT obligations. If you would like to buy larger volumes or purchase products for a business, please contact us to discuss.

11.4 We will pass on changes in the rate of VAT. If you are not exempt from paying VAT and the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.5 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.6 When you must pay and how you must pay. We accept payment with Mastercard, Visa and debit cards through Worldpay. You must pay for the products before we dispatch them.


12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.2.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any lost data, loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4 Instructions for use. You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.


13.1 How we will use your personal information. We will use the personal information you provide to us:

13.1.1 to supply the products to you;

13.1.2 to process your payment for the products; and

13.1.3 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.


14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

14.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you can submit it for online resolution to the European Commission Online Dispute Resolution platform at: https://webgate.ec.europa.eu/odr/main/.



We collect information about you when you:

  • visit the Website, and other sites accessible from the Website.
  • register with and buy products or services on the Website.
  • contact us e.g. in writing or by calling customer services.


Collecting your personal information helps Apogium to better understand what you need from us. We use your information to:

  • manage and improve the Website.
  • personalise our services to you.
  • administer and operate your account.
  • process your orders.
  • tell you about important changes to the Website and our services.
  • understand your shopping behaviour to develop and improve our products and services.
  • manage promotions.
  • check and verify your identity, and prevent or detect crime. In performing checks, your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Your personal information is safe with us and will never be released to companies outside Wilkinson Healthcare Ltd for their marketing purposes.


In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be [dropped] by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you do not want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.


Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.


A list of all the cookies used on the Website by category is set out below.

Performance cookies:

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies:

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies:

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy:

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising you see.


The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.


We will never disclose your information to anyone outside the Wilkinson Healthcare Ltd except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.


The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.


To obtain a copy of the information we hold about you, write to: Data Protection Officer, Wilkinson Healthcare Ltd, Unit 9 Glaisdale Parkway, Bilborough, Nottingham, NG8 4GA enclosing a cheque or postal order for £10 payable to "Wilkinson Healthcare Ltd". Please confirm your details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.


This policy replaces all previous versions and is correct as of June 2016. We reserve the right to change the policy at any time.